Integrated Emergency Response

Integrated Emergency Response

The emergency response management centre that could save your life

iER, or Integrated Emergency Response, is a dedicated disaster and emergency response management network designed to respond to the emergency needs of all South Africans; it is effectively South Africa’s first integrated private 911 service – not just another panic button or mobile app linked to an individual service provider, but a national network of emergency responders which include, but not limited to:

  • Armed Response
  • Ambulance Services
  • Emergency Air transport
  • Search & Rescue
  • SAPS Rapid Response Units
  • Poison Control Helpline
  • Fire Departments
  • Roadside Assistance
  • Veldfire Management

The network is managed by dedicated, highly trained emergency response personnel who have direct contact with 1000’s of emergency response units and service providers nationally.

The gateway to iER’s network is an easy to use and graphically appealing mobile App containing a database of thousands of South Africans, who are then connected to the emergency service providers via the centralised management system – these service providers will be dispatched across South Africa when alerted to a member’s emergency situation.

The iER mobile App makes use of a single button that when pressed, connects you to the call centre which is immediately notified of your location and based on the nature of your emergency, medical or emergency response assistance will be dispatched to you.

The aim of iER is to resolve the deficiencies that exist within the emergency response infrastructure by connecting South Africans to 1000’s of emergency, medical, rescue, roadside assistance, law enforcement and security services; to create an emergency response service for all South Africans.

Apart from the immediate emergency response management function of the app, features also include the ability to create groups for family, friends and neighbourhood watches to be able to distribute important information and to be able to communicate quickly to a large group of people.

iER is designed to connect South Africans to each other and to a network of highly skilled emergency response personnel. There is no other private emergency response management team that can dispatch assets to your emergency 24/7, nationwide.

The iER App is offered free of charge and is downloadable via the Apple App Store as well as on Google Play for Android devices.


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