WELCOME TO THE iER MOBILE APP!

iER Mobile App

When you have successfully downloaded and registered on the iER App, our national network of emergency and security personnel can be dispatched to your emergency, 24 hours a day, every day.

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Let’s get started

We would like to explain a few of the functions you will need when using the iER App.

Please do not use the “panic button” for testing.

Due to the ‘panic button’ alert being sent to everyone in your immediate vicinity, this button should not be used for test purposes.

You are welcome to test any of the other alerts, using a TEST note to indicate that you are testing the iER App.

How to edit your profile and update your information

Main Menu
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Remember: the more information you give us, the better we can respond in your time of need.

You can complete and update your details on the iER App.  Alternatively you can contract us on 0861 10 60 80 or email us on info@ier.co.za to update your details.

To complete your profile on the iER App, select the menu icon at the top left of the screen and select ‘My Profile’.

Complete the information in as much detail as possible.

View Profile Details
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To edit your details on the iER App, click on the icon at the top right of the profile screen, as seen in the screenshot above.

Profile Details Edit
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To save your details, click on the tick at the top right of the screen.

How to send an alert

App Home Screen
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When on the Home screen or the Map screen, click on the iER icon. This will open the alert wheel.

App Home Screen - Opened
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Select the type of alert you need to submit.

Select Alert Cell
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Select the cell you would like to notify. A cell always needs to be chosen however you can select the iER call centre Cell which only notifies the iER call centre. Once you have selected the cell, select ‘OK’.

Add Alert Note
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Select the text field in order to open your keyboard so that you can type a message. Once you have entered a message, click continue to submit the details. When testing the app please add a test note so that we are aware that the alert was submitted for testing purposes.

WHO TO SEND AN ALERT TO

Select Alert Cell

You can choose which friends to add to each cell or category and which alerts to send to each cell.

There are 2 kinds of Cells.

Public Cells: Cells that anyone can view and request to join. For example your local CPF or Security Company.

Private Cell: Cells that you have created and only you can view.

iER is automatically added as a friend on each cell and your alerts will always be sent to the iER call centre Cell for assistance.

How to respond to an alert

Alert Popup
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When receiving an alert, you can respond to say that you can assist, are unable to help, and even forward the alert to someone else.

Additional Alert Note
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The alert will show you the emergency and the location of the person. If you want directions to the scene you can press the blue arrow, which will give you a map to the location. You can call the person by pressing the telephone button. If you are accepting the alert you can also send a note to the person.

Alert Feedback
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Your friend will receive confirmation that you are on your way, and how long it might take to reach them.

How to invite a friend

Friends
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You can invite friends by email and/or through sharing the App or by scanning a QR Code.

Inviting friends from your contact list requires permission to access your contacts.

Main Menu
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To generate or scan a QR Code, select the main menu at the top left of your screen and select the applicable option.

Share the App with friends by selecting ‘Share this App’ and sending a message with the download link.

How to create a cell

Private Cells
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Once you have added your friends to the iER App and they have accepted your friend request, you can add them to new or existing cells.

Create new Cell
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To create a new cell, click on the ‘Plus Sign’ and select the type of cell you would like to create. Give your cell a name and select ‘OK’. Once your cell has been created, you can add friends to your cell by going into the cell and choosing from your iER App friends.

For any further information, please contact us on 0861 10 60 80. Alternatively, email us on info@ier.co.za.

Please allow 1 working day for a response to email queries.