I have an emergency, what do I do?

There are two options available when faced with an emergency:

Access the iER app to send an immediate alert to the iER call centre, or alternatively, call the 24/7 iER response centre on 0861 10 60 80.

A trained iER agent will determine the nature of your emergency and what emergency response is required. iER will then dispatch the appropriate type of emergency response unit or units to your exact location.

Emergency response units dispatched by iER include; Ambulance Services, Police Services, Armed Response, Electricians, Poison Control, Roadside Assistance, Search and Rescue, Animal Welfare, Fire Brigade, Towing Services, and Veld Fire Management, among others.

App benefits

The IER app allows you to alert your personal emergency contacts, as well as the IER call centre. The App allows you to load emergency contacts that will be notified when an alert is sent, these contacts will receive your exact location and are then able to respond to your alert or redirect the alert to someone that is able to assist.

Your emergency contacts can follow your exact location using the App’s built-in GPS functionality.

Once a member has registered with IER and has downloaded the iER app they will be required to provide their personal information and information about private service providers (private security companies used). These details are required to better assist members, in the case of an emergency.

The iER Standard Plan

The iER Standard Plan is a free service. All members have full, free access to all service providers on the iER network.

The iER premium plan

  • Priority iER call centre service
  • Emergency medical services
  • Emergency evacuation services
  • Hospital stabilisation deposit up to R40 000 per event
  • Emergency casualty room stabilisation up to R6 000 per event
  • 24-Hour telephonic medical advice

This plan starts at R59 pm for a single person and family cover from R89 pm.

The iER Premium Plus Plan

  • Priority iER call centre service
  • Emergency medical services
  • Emergency evacuation services
  • Hospital stabilisation deposit up to R75 000 per event
  • Emergency casualty room stabilisation up to R12 500 per event
  • 24-Hour telephonic medical advice

 

Give yourself peace of mind knowing that you and your family will be taken care of in an emergency, by becoming a member of the iER and downloading the iER App.

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