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INTEGRATED EMERGENCY RESPONSE

SOUTH AFRICA'S PRIVATE 911 EMERGENCY SERVICE

This could save your life.

  • iER connects you to a national network of private, semi-private, non-profit and government emergency response assets that can be dispatched in the event of any emergency, 24 hours a day – everyday.
  • iER is South Africa’s only national dedicated emergency response and disaster management network.
  • iER is NOT just another panic button – it is a national network, linked to 1000’s of emergency personnel, so that an emergency response can be created for any emergency situation you may encounter.

iER is free to download and to use.

Customer Care Number: 086 110 6080

What is iER?

iER is a dedicated emergency response and disaster management network designed to respond to the emergency needs of all South Africans. A national network that connects you to a centralized 24 hour call centre that dispatches emergency personnel when you need them.

iER's network is fronted by an easy to use and graphically appealing mobile application containing a database of 1000's of rescue and security personnel.

What does iER do for me?

iER’s managed, 24 hour, call centre provides you with direct access to a rapid response support network consisting of highly trained personnel.

The iER call centre, once it has determined the nature of your emergency and what response is required, will dispatch the appropriate type of emergency response unit you need, when you need it - 24 hours a day – everyday.

How do I use it?

iER is a mobile app that tracks your phone's location. If you are in a situation where you need assistance, open the app and press the emergency button. You will then be contacted by the central call centre who will determine the correct response personnel and dispatch them to your emergency.

If you don’t or are unable to respond, we will contact your emergency contacts as well as the rest of your iER group.

Why do I need it?

South Africa is a dangerous country; iER incorporates all emergency response support service categories into one dispatch centre:

  • There is no functional national emergency system in South Africa.
  • iER is the only private emergency response management team, trained to international standards, that can dispatch assets to your emergency, 24 hours a day, nationwide.
  • iER is the only private emergency response management team case-managing emergencies within South Africa. We track your emergency to ensure that you receive the most appropriate intervention, and follow through to notify your family, emergency contacts and group contacts to ensure your safety.
  • iER is the only private emergency response management team that has created a digital representation of all emergency response crews, their range and type of operations. This system creates the national network of private, semi-private and governmental emergency response assets, available for you and your family in your time of need. - This is why we are called: Integrated Emergency Response.

iER is free to download and to use.

iER is not just another panic button, iER is a NATIONAL NETWORK of rapid responders that include:

  • Private Armed Response Teams
  • Ambulance Services, including air and road ambulances
  • Emergency Medical Evacuation
  • Search & Rescue
  • Rape Crisis Centres
  • Poison Control Helpline
  • Fire Departments
  • SAPS Rapid Response Units
  • Roadside Assistance
  • Hospitals – Public & Private
  • Veldfire Management
  • Specialised SA Military Health Services
  • Access to all trauma units across South Africa

TERMS OF SERVICE

iER is linked to 1000's of highly skilled emergency response personnel who will respond to your emergency in minutes.

The strength of iER is the fully integrated call centre and database that is linked directly to each and every member and directly to the rapid response personnel. We know where you are and within minutes of you activating the call centre through the mobile app, we’ll know your emergency and be able to dispatch the appropriate emergency service provider to see to your need.

Being a member of iER will not affect your current security service providers, in fact, it will enhance their ability to get to you as we will be able to provide them with accurate location information as well as the nature of your emergency.

For all areas in your life where your existing security cannot reach and even where they can, there is iER Premium and iER Premium Plus – providing you with enhanced emergency medical assistance, casualty room access and roadside assistance for any emergency situation.

iER is free to download and to use.

USER PACKAGES

iER Standard

Full and free access to service providers of your choice, provided they are on our network. If you are a member of a private security company on our network, then we will dispatch them on your behalf.

When you download the APP and register with iER, you will fill in and provide this information – the more information we have, the more effective the service to you will be.

  • Private Armed Response Teams
  • Ambulance Services, including air and road ambulances
  • Emergency Medical Evacuation
  • Search & Rescue
  • Rape Crisis Centres
  • Poison Control Helpline
  • Fire Departments
  • SAPS Rapid Response Units
  • Roadside Assistance
  • Hospitals – Public & Private
  • Veldfire Management
  • Specialised SA Military Health Services
  • Access to all trauma units across South Africa

* In all medical emergency situations, your medical aid, if you have one, will be notified and your EMS and hospitalisation benefits activated.

iER Premium

R59/pm - Individual
R89p/m - Family

Benefits as per Standard Package included
As a Premium member, you are granted the benefits of the iER medical rescue service.

These benefits include:

  • Priority iER call centre service
  • Private road ambulance*
  • Private air ambulance*
  • Private Emergency Evacuation Services*
  • Hospital admission deposit up to R 40 000.00*
  • Emergency / casualty room treatment of up to R 6 000.00*
  • 24 Hour telephonic medical advice

* In all medical emergency situations, your medical aid, if you have one, will be notified and your EMS and hospitalisation benefits activated.

iER Premium Plus +

R109/pm - Individual
R169p/m - Family

Benefits as per Standard Package included
As a Premium Plus+ member, you are granted increased benefits of the iER medical rescue service.

These benefits include:

  • Priority iER call centre service
  • Private road ambulance*
  • Private air ambulance*
  • Private Emergency Evacuation Services*
  • Hospital admission deposit up to R 75 000.00*
  • Emergency / casualty room treatment of up to R 12 000.00*
  • 24 Hour telephonic medical advice

* In all medical emergency situations, your medical aid, if you have one, will be notified and your EMS and hospitalisation benefits activated.

iER is free to download and to use.

CONNECT

To 1000’s of rapid response units and personnel.

CREATE

Your own family, neighborhood and community emergency response groups.

CUSTOMISE

Messages and notifications.

iER is free to download and to use.